Head of Customer Experience Operations
Major US FinTech firm is seeking Head of Customer Experience Operations for Tokyo office!
| Job Description | About Our Client A fast growing US tech firm is seeking an experienced Head of CX Operations in Tokyo.
Job Description ・You will be leading Customer Support Operations ・Hire and develop a strong support team ・Work with regulators and manage partnerships while focusing on growth opportunities throughout the organization ・Attend monthly and quarterly vendor business reviews |
|---|---|
| Employment status | Permanent |
| Job category | Others |
| Area | Tokyo |
| Salary | JPY-14,500,000 |
| Requirements for entry | Requirements ・Bilingual Japanese and English ・Minimum of 6 years of relevant experience in financial services, technology and/or customer support. ・Familiarity with banking regulations, payment processes, compliance ・Experience building support strategies and scaling teams across multiple workflows ・Advanced understanding of Google apps, JIRA, Salesforce Service Cloud |
